Over the last year, I have with interest read and heard a lot of workforce analytics case-studies both at conferences, in network groups and in companies by practitioners. And I find myself hearing good news. I believe, we are as a profession starting to deliver on our promises and heading towards a brighter future. Let me elaborate.
Two years ago, Workforce Analytics was in my view in grave danger of over promising and under delivering. And that is a recipe for failure and extinction. At conferences, Google and other large wealthy US-based companies were showcased as the promised land and of what to come in the near future of HR Data and Workforce Analytics. Airtime was primarily given to these companies and to vendors who were trying to over-sell software capabilities and the picture drawn was that not only was workforce analytics adding a lot of value, it would finally bring HR to the promised land: To the table.
But reality was far from that picture. Bad data, incompatible software, data illiteracy and a lack of a data-based strategic mindset was rather the norm than the exception. And worse, it left practitioners disillusioned when leaving conferences as they knew that their maturity level was far from what had been presented at the shiny conference.
Two years later and things look different. The promises made at conferences, in case studies and at presentations within companies are more realistic. Workforce analytics will not radically change HR – what it hopefully will is to improve the decisions we make in HR. And what’s better, we are starting to deliver. The data has been cleaned (somewhat), the software has been installed (to some degree) and is working (sometimes) and a data mindset is creeping in within most HR functions now. Armed with this, real projects with tangible benefits are starting to show. Nothing major. Nothing fancy. Just credible analytics projects delivered by HR to the business.
So having been a bit of a worried pessimist on behalf of the workforce analytics community, I now find myself being optimistic. If we continue to promise less and deliver more, who knows, perhaps the business will start to listen.